Welcome to the Explorer Exhaust Settlement website
This website contains information regarding a class action Settlement that was approved on June 21, 2017 by the United States District Court for the Southern District of Florida in the case Sanchez-Knutson v. Ford Motor Company, No. 0:14-cv-61344-WPD. The Settlement Effective Date occurred on October 25, 2018. You may now file a claim under the Settlement if you are eligible to do so. The deadline for most claims was February 25, 2019. Click here for further information about claims.
Customer Satisfaction Program
Ford is providing a no-charge Customer Satisfaction Program for Model Year 2011-2017 Ford Explorers intended to reduce the potential for exhaust to enter the vehicle. This program authorizes Ford’s dealers to reprogram the climate control module and repair rear-of-vehicle sealing free of charge, regardless of the vehicle’s age or mileage, until July 31, 2022. If you have questions about this program, click here to review the FAQ or contact Ford Customer Assistance at www.FordOwner.com or 1-800-392-3673.
NATURE OF THE SETTLEMENT
The Named Plaintiff in this case alleged that model year 2011-2015 Ford Explorers are defectively designed and manufactured so that Exhaust Odor may enter the passenger compartment of these vehicles when they are driven at wide open throttle and with the internal ventilation on recirculate. Plaintiff asserted nationwide claims under federal and state express and implied warranty laws, and under consumer protection statutes.
Ford denied all allegations of wrongdoing asserted, including that the Class Vehicles are defective and that Ford is liable to any buyer, lessee, or operator of the Class Vehicles under any legal claim. Nonetheless, Ford agreed to settle the Litigation by providing the benefits described in the Notice. Under the settlement, Ford will provide Class Members with a way to get reimbursement for certain exhaust odor repair costs by submitting a claim form along with certain documents. The Settlement Effective Date occurred on October 25, 2018. You may now file a claim under the Settlement if you are eligible to do so. The deadline for most claims was February 25, 2019. Click here for further information about claims.
THE SETTLEMENT CLASS
The following Settlement Class has been certified:
All entities and natural persons in the United States (including its Territories and the District of Columbia) who currently own or lease (or who in the past owned or leased) a model year 2011-2015 Ford Explorer that was sold or leased in the United States.
Excluded from the Settlement Class are: (1) all federal court judges who have presided over this case and any members of their immediate families; (2) all entities and natural persons who elect to exclude themselves from the Settlement Class; (3) all entities and natural persons who delivered to Ford releases of all their claims; and (4) Ford's employees, officers, directors, agents, and representatives, and their family members.