Frequently Asked Questions

  1. Why is there a notice?
  2. What is this litigation about?
  3. What does "Forfeited Points" (or "Points Forfeited") mean?
  4. Why is this a class action?
  5. Why is there a Settlement?
  6. Who is included in the Settlement?
  7. What if I am not sure whether I am included in the Settlement?
  8. What does the Settlement provide?
  9. How much will my payment be?
  10. When will I receive my payment?
  11. The Class Member is deceased, can I file a claim?
  12. What am I giving up to stay in the Settlement Class?
  13. How can I receive a payment?
  14. How will my claim be decided?
  15. How do I exclude myself from the Settlement?
  16. If I do not exclude myself, can I sue Chase for the same thing later?
  17. If I exclude myself, can I still get a payment?
  18. Do I have a lawyer in the case?
  19. How will the lawyers be paid?
  20. How do I tell the Court if I do not like the Settlement?
  21. What is the difference between objecting and asking to be excluded?
  22. When and where will the Court decide whether to approve the Settlement?
  23. Do I have to attend the hearing?
  24. May I speak at the hearing?
  25. How do I get more information?

1. Why is there a notice?

A Court authorized the notice because you have a right to know about the proposed Settlement of this class action lawsuit and about all of your options before the Court decides whether to give final approval to the Settlement. The Settlement Agreement explains the lawsuit, the Settlement, and your legal rights.

Judge Paul A. Crotty of the United States District Court for the Southern District of New York is overseeing this case. This litigation is known as Gao, et al. v. JPMorgan Chase & Co., et al., S.D.N.Y., No. 14 Civ. 4281. The two persons who sued, Harry Gao and Roberta Socall, are called the "Plaintiffs." JPMorgan Chase & Co. ("JPMC") and Chase Bank USA, N.A. ("CBUSA," and collectively with JPMC, "Chase") are the "Defendants."

2. What is this litigation about?

The plaintiffs in this lawsuit allege that Chase impermissibly Forfeited Points immediately upon closure of CBUSA credit-card accounts.

The complaint in the lawsuit is posted here and contains all of the allegations and claims asserted against Chase. Chase denies any liability or wrongdoing.

3. What does "Forfeited Points" (or "Points Forfeited") mean?

Forfeited Points (or "Points Forfeited") means rewards points forfeited on a "Closed Account."

An "Account" means a CBUSA credit-card account held by a CBUSA cardmember that is part of a CBUSA-owned-and-operated credit-card loyalty program in which rewards are denominated in points. A Closed Account means an Account closed for the reason or reasons for which Plaintiffs' Accounts were closed.

4. Why is this a class action?

In a class action, one or more people called "Class Representatives" (in this case, two former CBUSA customers) sue on behalf of themselves and other people with similar claims. Together, all the people with similar claims (except those who exclude themselves) are members of a "Settlement Class."

5. Why is there a Settlement?

The Court has not decided in favor of the Plaintiffs or Chase. Instead, both sides have agreed to a Settlement. By agreeing to the Settlement, the Parties avoid the costs and uncertainty of a trial, and Settlement Class Members receive the benefits described in this notice. The proposed Settlement does not mean that any law was broken or that Chase did anything wrong. Chase denies all claims in this case. The Class Representatives and their lawyers think the proposed Settlement is best for everyone who is affected.

6. Who is included in the Settlement?

You are a member of the Settlement Class if, between June 2009 and the present, you Forfeited Points when your Account was Closed (as defined in FAQ 3) and were not given the opportunity to redeem those points after your Account was Closed.

7. What if I am not sure whether I am included in the Settlement?

If you are not sure whether you are in the Settlement Class, or have any other questions about the Settlement, you can call the toll free number, 1-855-306-9709. You may also send questions to the Settlement Administrator at admin@chaserewardsprogramsettlement.com or:

Chase Rewards Program Settlement
P.O. Box 43428
Providence, RI 02940-3428

8. What does the Settlement provide?

If the Settlement is approved and becomes final, it will provide benefits to Settlement Class Members. Chase previously agreed to pay $2,085,000.00 to a Settlement Fund to make payments to eligible Settlement Class Members, as well as to pay for the Class Counsel's fees and costs; the costs of notice and to administer the settlement; and service payments to the two Class Representatives who initiated the lawsuit (see FAQ 18). Chase has since agreed to increase the Settlement Fund amount to $2,295,000.00, by Modification and Supplement to the Settlement Agreement. If there are any funds remaining in the Settlement Fund after payments are made to Settlement Class Members, any remaining funds will be distributed to a nonprofit organization or organizations agreed upon by Class Counsel and Chase and approved by the Court.

9. How much will my payment be?

Each Settlement Class Member who files a valid claim will receive a base amount or pro rata distribution of the Settlement Fund—less those amounts paid to Class Counsel and the Class Representative; the costs of notice and administering the settlement; and service payments to the two Class Representatives—based on the number of Points Forfeited upon the Closure of the Settlement Class Member's Account. In no event will the value of a claim be more than one cent per forfeited point. See Settlement Agreement ¶ 76.

10. When will I receive my payment?

Settlement Class Members who submit valid claims will receive their payments, by check, only after the Court grants final approval to the Settlement and after any appeals are resolved (see FAQ 21, FAQ 22 & FAQ 23). If there are appeals, resolving them can take time. Please be patient.

11. The Class Member is deceased, can I file a claim?

Only class members or their legal representatives may submit Claim Forms. Any executor, administrator, guardian, conservator or trustee who submits a Claim Form on behalf of a Class Member or his or her estate must:

  • Sign the Claim Form on the Class Member's behalf;
  • Indicate his or her title as representative (i.e., executor, trustee, etc.);
  • Provide their mailing address,
  • Submit proof of his or her authority to act on the Class Member's behalf,
    1. Include a copy of the death certificate of the deceased Class Member, and
    2. A statement signed under penalty of perjury must be provided as the proof of authority to act.

12. What am I giving up to stay in the Settlement Class?

Unless you exclude yourself from the Settlement, you will be a Settlement Class Member and be bound by the Settlement. This means that you can't sue Chase in court, or bring a claim against Chase through the arbitration process, or be part of any other lawsuit or arbitration against Chase about the issues in this case. (Arbitration is a process between consumers and businesses that uses a neutral person to resolve a dispute.) If you do not exclude yourself, the Settlement Agreement and all decisions by the Court will bind you. The Settlement Agreement here describes the claims that you give up if you remain in the Settlement. Settlement Agreement ¶¶ 81-82.

13. How can I receive a payment?

To receive a payment, you must submit a claim. You can submit a claim online or by mail. If you received notice of the Settlement by mail addressed to you, the postcard contains a Claim Form. You can also view a Claim Form and submit it online, or print a paper Claim Form, by clicking here. You can also request that a Claim Form be mailed to you by calling 1-855-306-9709, by e-mailing your request to the Settlement Administrator at admin@chaserewardsprogramsettlement.com , or by writing to the Settlement Administrator at:

Chase Rewards Program Settlement
P.O. Box 43428
Providence, RI 02940-3428

Paper claims must be mailed to the above address.

Unless you are a Supplemental Notice Settlement Class Member, Claims must be postmarked or uploaded to the website no later than March 17, 2017. If you are a Supplemental Notice Settlement Class Member and have not already submitted a claim, the deadline to do so has been extended: You must complete this form online or by mail no later than June 29, 2017.

14. How will my claim be decided?

After you submit your claim , the Settlement Administrator will confirm whether you are a Settlement Class Member and therefore entitled to a payment. If your application is incomplete or does not establish that you are entitled to a payment, the Settlement Administrator will notify you to correct any problems with your claim. If you do not correct the problems, your claim will be denied.

The Settlement Agreement provides more detail on how claims will be decided.

15. How do I exclude myself from the Settlement?

To exclude yourself from the Settlement, you must send a letter or other written document by mail to the Settlement Administrator. Your request must include:

  • Your name and address;
  • A statement that you want to be excluded from the Settlement in Gao, et al. v. JPMorgan Chase & Co., et al., S.D.N.Y., 14 Civ. 4281; and
  • Your signature.

You must mail your exclusion request, postmarked no later than February 15, 2017, to:

Chase Rewards Program Settlement
P.O. Box 43428
Providence, RI 02940-3428

If you are a Supplemental Notice Settlement Class Member, the deadline for excluding yourself has been extended to June 14, 2017.

You cannot ask to be excluded on the phone, by e-mail, or at the website.

16. If I do not exclude myself, can I sue Chase for the same thing later?

No. Unless you exclude yourself, you give up the right to sue Chase for the claims that the Settlement resolves. You must exclude yourself from the Settlement Class in order to maintain your own lawsuit.

17. If I exclude myself, can I still get a payment?

No. You will not get a payment if you exclude yourself from the Settlement.

18. Do I have a lawyer in the case?

The Court has appointed the following lawyers as Class Counsel to represent all Settlement Class Members. They are:

Richard M. Golomb
Kenneth J. Grunfeld
GOLOMB & HONIK, P.C.
1515 Market Street, Suite 1100
Philadelphia, PA 19102
Tel.: (215) 985-9177
Ted Trief
Barbara Olk
TRIEF & OLK
150 E. 58th Street, 34th Floor
New York, NY 10155
Tel.: (212) 486-6060

If you want to be represented by your own lawyer, you may hire one at your own expense.

19. How will the lawyers be paid?

Class Counsel intend to request up to one third of the Settlement Fund for attorneys' fees and up to $75,000.00 for costs of prosecuting the class action. The attorneys' fees and costs awarded by the Court will be paid out of the Settlement Fund. The Court will decide the amount of fees and costs to award. Class Counsel will also request that a service payment of up to $7,500.00 be paid from the Settlement Fund to each of the two Class Representatives for service as representatives of the whole Settlement Class.

20. How do I tell the Court if I do not like the Settlement?

If you are a member of the Settlement Class, you can object to any part of the Settlement, the Settlement as a whole. To object, you must submit a letter that includes the following:

  • The name of the case (Gao, et al. v. JPMorgan Chase & Co., et al., S.D.N.Y., No. 14 Civ. 4281);
  • Your name, address, and telephone number and, if you did not receive the mailed and/or e-mailed notice, information to demonstrate that you are a Class Member;
  • An explanation of the basis upon which you claim to be a Settlement Class Member, including the last four digits of the CBUSA Account number, the date CBUSA closed that Account, and an attestation that you were not given the opportunity to redeem your Forfeited Points after your Account was Closed;
  • The reasons you object to the Settlement, along with any supporting materials;
  • The identity of all counsel who represent you and which, if any, will appear at the Final Approval Hearing on your behalf;
  • A statement regarding whether you will appear and/or testify at the Final Approval Hearing (and any other person who will be called to testify regarding your objection); and
  • Your signature.

The requirements to object to the Settlement are described in detail in the Settlement Agreement in Paragraphs 55-56. You must electronically file with the Court or mail your objection to each of the following three addresses, and your objection must be filed or postmarked by February 15, 2017:

Clerk of the Court
U.S. District Court
Southern District of New York
500 Pearl Street
New York, NY 10007
Richard M. Golomb
Golomb & Honik, P.C.
1515 Market Street
Suite 1100
Philadelphia, PA 19102
Noah A. Levine
Wilmer Cutler Pickering Hale and Dorr LLP
7 World Trade Center

250 Greenwich Street New York, NY 10007

If you are a Supplemental Notice Settlement Class Member, the deadline for objecting has been extended to June 14, 2017.

21. What is the difference between objecting and asking to be excluded?

Objecting is telling the Court that you do not like something about the Settlement. You can object to the Settlement only if you do not exclude yourself. Excluding yourself is telling the Court that you do not want to be part of the Settlement. If you exclude yourself, you have no basis to object to the Settlement because it no longer affects you.

22. When and where will the Court decide whether to approve the Settlement?

The Court originally scheduled a Final Approval Hearing for April 6, 2017 at 11:00 a.m., but that hearing has since been rescheduled. The Court will hold the Final Approval Hearing on September 12, 2017 at 4:30 p.m. at the United States District Court for the Southern District of New York, located at 500 Pearl Street, New York, NY 10007. The hearing may be moved to a different date or time without additional notice, so it is a good idea to check the Home page for updates. At this hearing the Court will consider whether the Settlement is fair, reasonable, and adequate. The Court will also consider a request by Class Counsel for attorneys' fees and costs. If there are objections, the Court will consider them at that time. After the hearing, the Court will decide whether to approve the Settlement. We do not know how long these decisions will take.

23. Do I have to attend the hearing?

No. Class Counsel will answer questions the Court may have. But you are welcome to attend the hearing at your own expense. If you send an objection, you don't have to come to Court to talk about it. As long as you submitted your written objection on time, to the proper addresses, and it complies with the other requirements described in Paragraphs 55-56 of the Settlement Agreement, the Court will consider it. You may also pay your own lawyer to attend, but it's not necessary.

24. May I speak at the hearing?

You may ask the Court for permission to speak at the Final Approval Hearing. To do so, you must comply with the requirements in FAQ 19. You cannot speak at the hearing if you exclude yourself from the Settlement.

25. Question

The notice summarizes the proposed Settlement. More details are in the Settlement Agreement. For a complete, definitive statement of the Settlement terms, refer to the Settlement Agreement by clicking here.

You also may write with questions to the Settlement Administrator at:

Chase Rewards Program Settlement
P.O. Box 43428
Providence, RI 02940-3428

You may also call the toll-free number, 1-855-306-9709.