Supplemental Notice - Frequently Asked Questions

  1. Why is there a supplemental notice?
  2. Who is a Supplemental Notice Settlement Class Member?
  3. What if I am not sure whether I am a Supplemental Notice Settlement Class Member?
  4. What is the Supplemental Mail Notice?
  5. What does the Settlement provide, as amended by the Modification and Supplement to the Settlement Agreement?
  6. If I am a Supplemental Notice Settlement Class Member, how do I receive my payment?
  7. If I am a Supplemental Notice Settlement Class Member, how do I exclude myself from the Settlement?
  8. If I am a Supplemental Notice Settlement Class Member, how do I tell the Court if I do not like the Settlement?
  9. If I am a Settlement Class Member but not a Supplemental Notice Settlement Class Member, have any of the prior deadlines to make a claim, ask to be excluded, or object been extended for me?
  10. When and where will the Court decide whether to approve the Settlement?
  11. How do I get more information?

1. Why is there a supplemental notice?

A Court authorized the supplemental notice because you have a right to know about a Modification and Supplement to the proposed Settlement Agreement of this class action lawsuit.

As previously described, Judge Paul A. Crotty of the United States District Court for the Southern District of New York is overseeing this case. This litigation is known as Gao, et al. v. JPMorgan Chase & Co., et al., S.D.N.Y., No. 14 Civ. 4281. The two persons who sued, Harry Gao and Roberta Socall, are called the "Plaintiffs." JPMorgan Chase & Co. ("JPMC") and Chase Bank USA, N.A. ("CBUSA," and collectively with JPMC, "Chase") are the "Defendants." The Court preliminarily approved the Settlement of this class action lawsuit on October 18, 2016, as amended by the Court's order on October 25, 2016.

In the course of administering the Settlement, the Parties discovered that certain Mail Notices sent to individuals identified by CBUSA as Settlement Class Members incorrectly identified the amount of the rewards that Chase forfeited after closing their credit-card accounts. Specifically, certain Settlement Class Members forfeited a higher amount of rewards than the prior notice reflected. The consequence of this was that the total equivalent number of Forfeited Points for these Accounts was underreported by a factor of 100. As an example, if the Mail Notice for an affected Account stated that the Settlement Class Member had 10.25 Points Forfeited, she in fact had Forfeited the equivalent of 1,025 Points.

To remedy this error, the Parties subsequently agreed to a Modification and Supplement to the Settlement Agreement. This Modification and Supplement to the Settlement Agreement is available by clicking here.

2. Who is a Supplemental Notice Settlement Class Member?

A Supplemental Notice Settlement Class Member means any person identified by CBUSA as a Settlement Class Member whose Mail Notice incorrectly identified the amount of the rewards that Chase forfeited upon closing his or her Account. You are a Supplemental Notice Settlement Class Member if you are sent a Supplemental Mail Notice by mail and/or e-mail addressed to you.

3. What if I am not sure whether I am a Supplemental Notice Settlement Class Member?

If you are not sure whether you are a Supplemental Notice Settlement Class Member, or have any other questions about the Settlement, call the toll free number, 1-855-306-9709. You may also send questions to the Settlement Administrator at admin@chaserewardsprogramsettlement.com or Chase Rewards Program Settlement, P.O. Box 43428, Providence, RI 02940-3428.

4. What is the Supplemental Mail Notice?

The Settlement Administrator will mail a Supplemental Mail Notice to all those individuals identified as Settlement Class Members by CBUSA but whose prior notices erred in the description of the rewards Chase forfeited after closing their credit-card accounts. The Settlement Administrator will also e-mail a version of that Supplemental Mail Notice to all those individuals for whom e-mail addresses have been provided by CBUSA. The Supplemental Mail Notice will correct the description of the forfeited rewards, stated in terms of points.

5. What does the Settlement provide, as amended by the Modification and Supplement to the Settlement Agreement?

If the Settlement is approved and becomes final, it will provide benefits to Settlement Class Members. Chase previously agreed to pay $2,085,000.00 to a Settlement Fund to make payments to eligible Settlement Class Members, as well as to pay for the Class Counsel's fees and costs; the costs of notice and to administer the settlement; and service payments to the two Class Representatives who initiated the lawsuit.

By Modification and Supplement to the Settlement Agreement, Chase has now agreed increase that amount by $210,000.00, for a total of $2,295,000.00 to the Settlement Fund. If there are any funds remaining in the Settlement Fund after payments are made to Settlement Class Members, any remaining funds will be distributed to a nonprofit organization or organizations agreed upon by Class Counsel and Chase and approved by the Court.

6. If I am a Supplemental Notice Settlement Class Member, how do I receive my payment?

To receive a payment, you must submit a claim. If you want to receive a payment and have already submitted a claim, you do not need to do anything else; the Settlement Administrator will update your records to correct the prior error without any further action from you.

If you have not already submitted a claim, the deadline for you to do so has been extended: You must submit a claim online or by mail by June 29, 2017. If you received a Supplemental Mail Notice by mail addressed to you, the envelope contains a Supplemental Claim Form. You can also view a Supplemental Claim Form and submit it online, or print a paper Supplemental Claim Form by clicking here. You can also request that a Supplemental Claim Form be mailed to you by calling 1-855-306-9709, by e-mailing your request to the Settlement Administrator at admin@chaserewardsprogramsettlement.com, or by writing to the Settlement Administrator at Chase Rewards Program Settlement, P.O. Box 43428, Providence, RI 02940-3428.

Paper claims must be mailed to: Chase Rewards Program Settlement, P.O. Box 43428, Providence, RI 02940-3428.

Claims must be postmarked or uploaded to be Settlement Website no later than June 29, 2017.

7. If I am a Supplemental Notice Settlement Class Member, how do I exclude myself from the Settlement?

As previously described, if you don't want to be legally bound by the Settlement, and you have not previously excluded yourself from the Settlement, you must now exclude yourself from the Settlement. Those Settlement Class Members who were sent Supplemental Mail Notices will have an extended deadline to exclude themselves from the Settlement. That extended deadline is June 14, 2017.

The requirements for exclusion, and its consequences, are explained in the Settlement Agreement and prior notice.

8. If I am a Supplemental Notice Settlement Class Member, how do I tell the Court if I do not like the Settlement?

As previously described, if you are a Settlement Class Member, you can object to any part of the Settlement, the Settlement as a whole, Class Counsel's request for fees and costs, and/or the service payment to the Class Representatives. Those Settlement Class Members who were sent Supplemental Mail Notices will have an extended deadline to object to the Settlement. That extended deadline is June 14, 2017.

The requirements for an objection, and the differences between objecting and asking to be excluded, are explained in the Settlement Agreement and prior notice.

9. If I am a Settlement Class Member but not a Supplemental Notice Settlement Class Member, have any of the prior deadlines to make a claim, ask to be excluded, or object been extended for me?

No. The extended deadlines described above—that is, the extended deadline to submit a claim, ask to be excluded, or object—apply only to Supplemental Notice Settlement Class Members.

10. When and where will the Court decide whether to approve the Settlement?

The Final Approval Hearing, previously set for April 6, 2017, at 11:00 a.m., has been rescheduled.

The Court will hold the Final Approval Hearing on September 12, 2017 at 4:30 p.m. at the United States District Court for the Southern District of New York, located at 500 Pearl Street, New York, NY 10007. The hearing may be moved to a different date or time without additional notice, so it is a good idea to check the Home page for updates. At this hearing the Court will consider whether the Settlement is fair, reasonable, and adequate. The Court will also consider a request by Class Counsel for attorneys' fees and costs. If there are objections, the Court will consider them at that time. After the hearing, the Court will decide whether to approve the Settlement. It is not known how long these decisions will take.

11. How do I get more information?

The supplemental notice summarizes the proposed Settlement and Modification and Supplement to the Settlement Agreement. More details are in the Settlement Agreement and Modification and Supplement to the Settlement Agreement. For a complete, definitive statement of the Settlement terms, refer to the Settlement Agreement and Modification and Supplement to the Settlement Agreement, which can be found on the Court Documents page of this website. You also may write with questions to the Settlement Administrator at Chase Rewards Program Settlement, P.O. Box 43428, Providence, RI 02940-3428 or call the toll-free number, 1-855-306-9709.