Welcome to the Gao v. JPMorgan Chase & Co. settlement website.

This website contains information regarding a proposed class action settlement that has been preliminarily approved by the Court in Gao, et al. v. JPMorgan Chase & Co., et al., S.D.N.Y., No. 14 Civ. 4281.


By order issued on April 3, 2017, the Court rescheduled the Final Approval Hearing and approved Supplemental Notice. The Final Approval Hearing, previously set for April 6, 2017, is now set for September 12, 2017 at 4:30 p.m.


A $2.295 million Settlement has been reached with JPMorgan Chase & Co. ("JPMC") and Chase Bank USA, N.A. ("CBUSA," and collectively with JPMC, "Chase") in a lawsuit where the Plaintiffs allege that Chase violated state common and statutory law when Chase forfeited rewards points upon CBUSA's closure of credit-card accounts. Chase denies any liability or wrongdoing.

The Settlement offers payments to CBUSA cardmembers who, between June 2009 and the present, Forfeited Points upon the closure of their credit-card accounts for certain reasons, and were not given the chance to redeem their points after Chase closed their accounts. Chase has identified those individuals and provided them with mail and/or e-mail notice. If you received that notice from Chase, you may be a Settlement Class Member.

  • Forfeited Points (or "Points Forfeited") means rewards points forfeited on a "Closed Account."
  • An "Account" means a CBUSA credit-card account held by a CBUSA cardmember that is part of a CBUSA-owned-and-operated credit-card loyalty program in which rewards are denominated in points. A Closed Account means an Account closed for the reason or reasons for which Plaintiffs' Accounts were closed.


All Chase Bank USA, N.A. ("CBUSA") cardmembers in the United States whom CBUSA identifies as having forfeited rewards points, from June 2009 to Preliminary Approval, upon the closure of their CBUSA credit-card account(s) by CBUSA for the reason or reasons for which Plaintiffs' CBUSA accounts were closed, and who were not given the opportunity to redeem those rewards points post-closure.


Certain Mail Notices previously sent to individuals identified as Settlement Class Members incorrectly identified the rewards that Chase forfeited after closing those Settlement Class Members' credit-card accounts. Specifically, the amount of the rewards that Chase forfeited was higher than the prior notice reflected.

Those Settlement Class Members—specifically, Supplemental Notice Settlement Class Members—will be sent Supplemental Mail Notices that correct the amount of their forfeited rewards, stated in terms of points, and will have extended deadlines to submit a Claim, object to the Settlement, or exclude themselves from the Settlement. These extended deadlines apply only to Supplemental Notice Settlement Class Members.

A summary concerning Supplemental Notice is available here. More details are in the Modification and Supplement to the Settlement Agreement.