Welcome to the Gao v. JPMorgan Chase & Co. settlement website.

This website contains information regarding a class action settlement that has been finally approved by the Court in Gao, et al. v. JPMorgan Chase & Co., et al., S.D.N.Y., No. 14 Civ. 4281.


By order issued on September 12, 2017, the Court granted Final Approval of the Class Action Settlement and Certified the Settlement Class. By separate order issued that same day, the Court granted Plaintiffs' Motion for Attorney' Fees, Costs, and Service Awards. See the orders for more details.

Settlement Class Member Claims and Payments

The Settlement Administrator has now resolved—that is, approved or denied—all Claims.

Approved Claims:

  • On January 10, 2018, the Settlement Administrator mailed Settlement Fund Payments, by check, to most of the Settlement Class Members whose Claims were approved.
  • For those remaining Settlement Class Members whose Claims were approved, additional information was needed before the Settlement Administrator could mail checks. Accordingly, on January 10, 2018, the Settlement Administrator mailed letters to those Settlement Class Members seeking that information. Failure to provide that information by February 8, 2018, may result in the reduction and/or denial of payment. The Settlement Administrator anticipates these Settlement Fund Payments will be mailed on or around May 7, 2018. Please check this website periodically for updates.

Denied Claims:

  • All invalid Claims, as determined by the Settlement Administrator, have been denied.
  • Those Claimants who submitted untimely Claims have been sent rejection notices. Those Claimants who submitted deficient Claims were sent deficiency notices; if the Claimant failed to respond to that deficiency notice, or if the response did not correct the deficiency, the Settlement Administrator denied those Claims without further notice.


A $2.295 million Settlement has been reached with JPMorgan Chase & Co. ("JPMC") and Chase Bank USA, N.A. ("CBUSA," and collectively with JPMC, "Chase") in a lawsuit where the Plaintiffs allege that Chase violated state common and statutory law when Chase forfeited rewards points upon CBUSA's closure of credit-card accounts. Chase denies any liability or wrongdoing.

The Settlement offers payments to CBUSA cardmembers who, between June 2009 and the present, Forfeited Points upon the closure of their credit-card accounts for certain reasons, and were not given the chance to redeem their points after Chase closed their accounts. Chase has identified those individuals and provided them with mail and/or e-mail notice. If you received that notice from Chase, you may be a Settlement Class Member.

  • Forfeited Points (or "Points Forfeited") means rewards points forfeited on a "Closed Account."
  • An "Account" means a CBUSA credit-card account held by a CBUSA cardmember that is part of a CBUSA-owned-and-operated credit-card loyalty program in which rewards are denominated in points. A Closed Account means an Account closed for the reason or reasons for which Plaintiffs' Accounts were closed.


All Chase Bank USA, N.A. ("CBUSA") cardmembers in the United States whom CBUSA identifies as having forfeited rewards points, from June 2009 to Preliminary Approval, upon the closure of their CBUSA credit-card account(s) by CBUSA for the reason or reasons for which Plaintiffs' CBUSA accounts were closed, and who were not given the opportunity to redeem those rewards points post-closure.


Certain Mail Notices previously sent to individuals identified as Settlement Class Members incorrectly identified the rewards that Chase forfeited after closing those Settlement Class Members' credit-card accounts. Specifically, the amount of the rewards that Chase forfeited was higher than the prior notice reflected.

Those Settlement Class Members—specifically, Supplemental Notice Settlement Class Members—will be sent Supplemental Mail Notices that correct the amount of their forfeited rewards, stated in terms of points, and will have extended deadlines to submit a Claim, object to the Settlement, or exclude themselves from the Settlement. These extended deadlines apply only to Supplemental Notice Settlement Class Members.

A summary concerning Supplemental Notice is available here. More details are in the Modification and Supplement to the Settlement Agreement.